Dale Park care home, in Southport, celebrates Success in latest Care Quality Commission Report

HC-One’s Dale Park, in Southport, Merseyside, a 54-bed dementia care home, is celebrating having received a glowing report from the Care Quality Commission (CQC). 

The team at Dale Park were delighted to have received an impressive CQC report that rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents, demonstrating that the home is Safe, Effective, Caring, Responsible, and Well-Led.

The inspectors were full of praise for Colleagues at Dale Park, highlighting the kind ways in which they provide care for Residents at the home, 
“Staff observed were kind and caring, people and their Relatives held them in high regard. When asked what they thought of the staff, one person said, "They [staff] are all brilliant." Electronic feedback from a Relative stated, "All staff are very caring and look after [my Relative] very well, always treating them with dignity and respect, they are thriving."

Inspectors also commented on the preferences of Residents always being a priority,
 “People's individual characteristics were taken into account. We observed staff chatting with people about things that were important to them and respecting their specific preferences. One Relative said, "I can't fault the carers. They do an amazing job. They have got to know [my Relative] well and they talk about all sorts of things together".

Dale Park’s achievements reflect HC-One’s commitment to being the care provider of choice across its family of homes for individuals looking for the kindest care and support. This is also demonstrated by HC-One achieving a 9.4/10 average rating on carehome.co.uk, the sector’s leading care home comparison website, with Dale Park itself achieving a 9.4/10 rating. The high rating shows that HC-One is one of the best companies in the care home sector as rated by service users. 

HC-One’s Andrea Ekuruemu, Dale Park Home Manager, commented:
“We are delighted with this report which is a testament to the hard work and kind care that each and every member of the team puts in, day in day out.

HC-One’s Area Director, Tracey Yates, said:
“This rating is great news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.
“We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”